Refund policy
Return & Refund Policy
We want every order to arrive exactly as expected. If something isn’t right, we’re here to help. Please review the following return guidelines before submitting a request.
Return & Exchange Window
Returns and exchanges are accepted within 15 days of delivery. Requests submitted after this period will not be eligible.
Return Eligibility
We accept returns and exchanges subject to the following conditions:
- A 25% handling fee applies to all approved returns
- The handling fee does NOT apply if the item is:
- defective
- damaged upon arrival
- incorrectly delivered
- Returnable items must remain unused, unopened, and in original packaging to qualify
Non-Returnable Items
We do not accept returns or exchanges for:
- Opened boxes
- Installed products
- Clearance or final sale items
- Quartz countertops without verified factory defects
These items are considered final once delivered.
Shipping Policy for Returns
For shipped orders:
- Original shipping charges are non-refundable
- Customers are responsible for return shipping costs
- Return shipping must be arranged after approval from our team
If the return is due to defective products or incorrect delivery, we will coordinate the appropriate resolution.
How to Request a Return or Exchange
To request a return or exchange:
Email us and include:
- Order number
- Item description
- Reason for return or exchange
For defective or incorrect items:
- Please attach clear photos showing the issue
Our team will respond within 24–48 hours with confirmation and next steps.
Inspection Before Refund
All returned items are inspected upon arrival. Approved refunds are processed after inspection confirmation and deduction of applicable handling fees.