Return & Refund Policy

We want you to love your purchase, but if something isn’t quite right, we’re here to help. Most items—whether bought online or in-store—can be returned within 30 days of delivery or purchase, as long as they meet the conditions below.

General Return Guidelines

To keep things simple, here’s what we ask:

• Items must be in their original, undamaged condition

• If the item was delivered disassembled, it needs to be returned disassembled

• Packaging isn’t required if it was removed during delivery

• Returns must be started within 30 days of purchase (or delivery date for online orders)

How to Return an Online Order

Step 1 – Check Your Eligibility

Confirm that your order is still within the 30-day return window.

Step 2 – Send Us a Return Request

Email us at pacificdepot@gmail.com with:

• Your order number

• Clear photos of the item(s) you’d like to return

Our team will get back to you within 1–2 business days.

Step 3 – Get Your Return Instructions

If your return is approved:

• We’ll arrange a pickup with our delivery service

• A deposit of 50% of your order value will be held and refunded once your return pickup is completed

• You’ll receive an invoice for return shipping (if applicable)

  • Return shipping fees will be deducted from your refund

  • In-store drop-offs have no shipping fees

Step 4 – Coordinate Pickup or Drop-Off

• If using our delivery service: You may need to be present to help with the pickup

• If dropping off in-store: Just bring the item and skip the shipping fees

Step 5 – Receive Your Refund

Once we receive and inspect your return, we’ll confirm by email and issue your refund to the original payment method.

For In-Store Purchases

Bring your item and original receipt to our store within 30 days of purchase.

• Items must be in resellable condition

• If approved, we’ll refund you to your original payment method

• No shipping fees apply for in-store returns

• We may decline a return without a receipt or if the item shows signs of use or damage

Return Shipping & Fees (Online Orders)

• Customers are responsible for return shipping fees unless returning in-store

• Shipping costs vary based on location, size, and weight of the item

• Original shipping or service fees are non-refundable

• If you refuse delivery, return fees will be deducted from your refund

Non-Returnable Items

We’re unable to accept returns for:

• Clearance or final sale items

• Bundled items sold at a discount (unless the full bundle is returned)

• Items marked “Non-Returnable” during checkout or on the receipt

• Certain hazardous or restricted goods

Damaged or Missing Items (Online Orders)

If something arrives damaged or missing parts, please let us know within 30 days of delivery.

• Email clear photos to pacificdepot@gmail.com

• We may request the original item back

• Once confirmed, we’ll arrange a replacement or resolution at no extra cost

Wrong Item Received (Online Orders)

If you received the wrong item, size, or color:

• Contact us within 30 days of delivery

• Send photos of the item and its label or model name

• If a return is required but not completed, we may reverse the refund or charge for the replacement

Need Help?

We’re always happy to assist.
📧 Email: pacificdepot@gmail.com
🏬 Visit our warehouse: 1155 Stacy Ct Riverside CA 92507